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Our Commitment to Fraud Prevention

Meelie Mobile actively works to:

• Prevent fraudulent transactions
• Detect suspicious activity
• Stop stolen devices entering the buyback process
• Protect customer accounts and personal information
• Maintain compliance with UK laws and regulations

We continuously review and improve our security processes to help ensure a safe experience for all customers.

Device Checks & Blacklist Screening 

All devices sold or traded into Meelie Mobile may undergo security and ownership checks, including:

• IMEI verification
• Blacklist checks
• Lost or stolen device database screening
• Network lock status checks
• Fraud risk assessments

Devices reported as lost, stolen, counterfeit, or linked to fraudulent activity may be rejected and reported to the relevant authorities where appropriate.

Suspicious Activity Monitoring

Meelie Mobile reserves the right to monitor transactions and accounts for suspicious or potentially fraudulent behaviour.

Examples include:

• Multiple orders using inconsistent information
• Unusual payment activity
• Attempted resale of blocked devices
• False or misleading device descriptions
• Use of stolen payment methods
• Account misuse or identity fraud

Where suspicious activity is detected, we may:

• Request additional verification
• Delay processing orders
• Cancel transactions
• Suspend or restrict accounts
• Report activity to law enforcement agencies

Payment Security

We work with secure payment providers and fraud prevention systems to help protect customer payments and financial information.

Meelie Mobile does not store sensitive banking credentials or full payment card details on our systems.

All payment processing is handled using encrypted and secure technologies.

Customer Responsibilities

Customers using Meelie Mobile services agree to:

• Provide accurate and truthful information
• Only sell devices they legally own
• Remove personal data before sending devices
• Not engage in fraudulent or deceptive activity
• Cooperate with identity and ownership checks where required

Providing false information or attempting fraudulent activity may result in legal action.

Data Protection & Privacy

Meelie Mobile takes customer privacy seriously.

Any information collected as part of fraud prevention or identity verification processes is handled securely and in accordance with UK data protection laws and our Privacy Policy.

We only collect information necessary to:

• Verify identities
• Process transactions
• Prevent fraud and abuse
• Meet legal obligations

Reporting Fraud

If you believe your account has been compromised or suspect fraudulent activity involving Meelie Mobile, please contact our customer support team immediately.

We encourage customers to report:

• Suspicious emails or messages
• Unauthorised account access
• Fraudulent device activity
• Payment concerns

Policy Updates

Meelie Mobile reserves the right to update this Anti-Fraud Policy at any time to reflect changes in legal requirements, technology, or fraud prevention practices.

Updated versions will be published on our website.

Contact Us

If you have questions about this Anti-Fraud Policy or require assistance with identity verification or security concerns, please contact the Meelie Mobile customer support team.