If you’re planning to sell your phone, trade it in, or check its compatibility in the UK or Europe, it’s important to know whether your device is an EU or Non-EU model.
We do not accept non-EU devices. Your device must be of UK or EU origin.
A non-EU phone is a device originally manufactured for markets outside Europe, such as the USA, China, Hong Kong, the Middle East, or Asia. While these devices may look identical, they can have different specifications, network compatibility, warranty limitations, or software restrictions.
This guide explains how to quickly identify whether your phone is a non-EU device.
A non-EU phone is imported from outside the European market and may:
Many imported phones work perfectly in the UK, but it’s useful to know the origin of your device before selling or buying. Here are the different ways to check your device if it’s non-EU. At Meelie Mobile, we do not accept non-EU devices. Please make sure that your device is not non-EU before sending us.
1. Check the Model Number
The easiest way to identify a non-EU phone is by checking the model number.
On iPhone
Go to: Settings > General > About > Model Number
Tap the model number once to reveal the full identifier.
Model Number Examples:
On Samsung
Go to: Settings > About Phone > Model Number
Examples:
The final letter usually indicates the region.
2. Check for Dual Physical SIM
3. Look at the original packaging
The box often reveals the region:
4. Check Network Compatibility
Some non-EU phones may not fully support UK or European network bands.
You may notice:
*Please note: If a non-EU device is received by us, it will be placed on hold and will not be processed for sale. The device will only be returned to you once a £35 handling fee has been paid in full.
If you have any questions or need further assistance, we're here to help.
Contact our support team